Report Appeals
| Total appeals received | Percentage of total appeals | |
|---|---|---|
| Approved | 0 | 0% |
| Rejected | 2 | 1% |
| Invalid | 159 | 99% |
Notes
- The data presented aligns with the requirements of the DSA, Article 20, “Internal Complaint-Handling System.”
- The information reflects the total number of Report Appeals received, which are appeals based on decisions made on past reports. It also includes the median time (in hours) it took to respond to these appeals.
- The table provides additional details on the outcomes of these appeals, including the number of appeals that were approved, rejected, or deemed invalid. Approved appeals resulted in either reversing a moderation decision, or altering a decision made on a past report. Rejected appeals indicate that we upheld our original action or decision. Appeals classified as invalid typically involved new content reports or new appeals rather than addressing a past report.
User Appeals
| Total appeals received | Percentage of total appeals | |
|---|---|---|
| Approved | 3,255 | 43% |
| Rejected | 2,960 | 39% |
| Duplicate | 1,441 | 19% |
Notes
- The data presented is compliant with the requirements of the DSA, Article 20, “Internal Complaint-Handling System.”
- The information reflects the total number of User Appeals received, which are appeals related to decisions affecting users’ content or accounts. It also includes the median time (in hours) it took to respond to these appeals.
- The table provides additional details on the outcomes of these appeals, including the number of appeals that were approved, rejected, or identified as duplicates. Approved appeals resulted in a reversal of the original moderation decision, while rejected appeals indicate that we upheld our initial action. The duplicate category tracks instances where we received multiple reports for the same issue during this time period.
Transparency Report 